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The goals required to best serve your customers changes over time. The best policies in quality must always reflects this evolution.
For a long time the wine industry, at least in Europe, has been a separate world which drafted its own regulations. It has gone beyond the roots of its agriculture business heritage and faces new challenges every year. Globalization, new markets and even scientific progress have changed many of the basic principles of selling wine. The changes are exemplified by new tools today that allow us to easily identify new substances in our wines.. It is paramount that we take steps in the wine industry to be ready to implement future solutions to future problems that arise, quickly and efficiently.
At L-A, we have taken early action to make sure we are taking quality care of our consumers. We are achieving this by being ready for the future with the infrastructure we need. We started this approach in 2006 with dedication and determination. We are aware that by taking this approach we risk losing flexibility, but it can't be argued that the risks outweigh the benefits.
Since then, thanks to our diligent efforts, we have made significant progress. We have created new tools for management, we have fitted-out our building with new technology, and we have improved interpersonal relations.
- All our product flow is managed with strict traceability through a well-designed computer system. Our stocks details can now be consulted rapidly.
- We are certified ISO 22000 since 2008
- All our staff has acquired the sense of the new requirements of our customer service.
To those who say 'We have lost our flexibility, we have become a machine! We are now just as insensitive as our software!' We reply "What we have lost in flexibility we have gained in our ability to supply safer and better quality products to more consumers than ever before."
Each Member of our staff is proud of their work, and proud of the respect we have from our clients because of these changes.
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